Browser Setting Tips

Be sure to use either Netscape Navigator 7.1 or Internet Explorer 5.0 (or higher) to avoid potential issues with the courseware.

Make sure that both cookies and scripting are enabled. You will not be able to bookmark courses unless the cookies and scripting options are enabled.

To Check Internet Explorer 6.0 for Cookies and Scripting

1. Under the Tools menu, select Internet Options.

2. Click the Privacy tab.

3. Move the slider to Medium. If no slider exists, click the Default button.

4. Click the Security tab.

5. Click the Custom Level button.

6. In the Reset to drop-down, select Medium.

7. Click the Reset button.

8. To confirm the change, click Yes.

9. Click the OK button.

To Check Internet Explorer 5.0-5.5 for Cookies and Scripting

1. Under the Tools menu, select Internet Options.

2. Click the Security tab.

3. Click the Custom Level button.

4. In the Reset to drop-down, select Medium.

5. Click the Reset button.

6. To confirm the change, click Yes.

7. Click the OK button.

To Check Netscape 7.1 for Cookies and Scripting

1. Under the Edit menu, select Preferences.

2. Double-click Privacy & Security.

3. Click Cookies.

4. Make sure that Enable cookies based on privacy settings is selected.

5. Click View.

6. Make sure that Medium is selected.

7. Click OK.

8. Double-click Advanced in the Category box.

9. Click Scripts & Plugins.

10. Make sure Navigator is checked.

11. Check all of the boxes under the Allow Scripts to: heading.

Browser Settings for Java

Some NETg courses require a Java Virtual Machine or Java Run time Environment. Be sure to check that they are available for NETg courses.

When you start a NETg course, a new browser window opens and NETg's Java applet will download. This will take approximately 1-2 minutes depending on your Internet connection and computer. Once this initial load is complete, the course pages forward quickly. The NETg course will be displayed within this new window.

To Check Internet Explorer for Java

1. Under the Tools menu, select Internet Options.

2. Click the Advanced tab.

3. Locate the Browsing heading.

4. Check the two Disable Script Debugging options.

5. The computer must have either Microsoft NM or Java (Sun); the courses will not work if both are enabled.

6. If you locate Microsoft VM.

7. 1. Check the three check boxes under Microsoft VM.

   2. If Java (Sun) is directly above Microsoft VM, uncheck the Java 2 V1.4x checkbox.

7. If you have Java (Sun) and cannot locate Microsoft VM.

8. 1. Check the check box for Java 2 V1.4x.

8. Click the OK button.

Note: The courses will not work if you have both Java (Sun) and Microsoft VM enabled. Make sure only one of them is enabled.

To Check Netscape 7.1 for Java

1. Under the Edit menu, select Preferences.

2. Click Advanced.

3. If Enable Java is not checked, check this option now. If you do not enable Java, a blank screen will appear in Web Player 2.0 courses and you will not be able to continue in the course.

4. Click the OK button.

Browser Settings to Keep Cache Cleared

If the system is very slow or locks when trying to launch an application or course, you may need to clear your content cache.

To Clear the Cache Using Internet Explorer 6

1. Under the Tools menu, select Internet Options.

2. Under the Temporary Internet files section, click the Settings button.

3. Select the Every visit to the page option.

4. Click the OK button.

5. Under the Temporary Internet files section, click the Delete Files button.

6. Click the OK button.

7. Click the Refresh button on your browser.

To Clear the Cache Using Netscape 7.1

1. Under the Edit menu, select Preferences.

2. Double-click Navigator.

3. Click History.

4. Click Clear History.

5. Double-click Advanced.

6. Click Cache.

7. Click Clear Cache.

8. Click OK.

Disabling Pop-up Blockers in Internet Explorer

If the course comes up with a blank white window, you may have a popup blocker that is stopping the course from loading.  

1. Right-click on the File menu.

2. Uncheck everything except Standard Buttons, Address Bar, Links, and Lock the Toolbars.

3. If you try to load the course again and still are getting a blank white window close the blank window. This time try holding down the CTRL key while you click on the course to see if it loads.

Internet Speed Tips

If you are trying to access a course or are in a course and it locks, it is most likely an Internet speed connection issue. It could also be a problem with your computer. You can test the practical throughput of your connection by doing the following:

1. Use this bandwidth test tool by entering your connection information and clicking the Go button.

2. If the speed is below 15 Kbps, there will probably be problems with the course locking or the course not launching. Please check with your Internet Service Provider (ISP) to see if the speed can be increased.

You can check the version of the Java Run time Environment, and increase your connection speed, by doing the following:

For Windows 95, 98, or Me

1. Open a DOS prompt by clicking the Start button in the lower-left hand corner of the screen.

2. Click Run.

3. In the Open field, type command.

4. Click the OK button. A DOS window will appear.

For Windows NT, Windows 2000, Windows XP or Windows 2003

1. Open a command-line session by clicking the Start button in the lower-left hand corner of your screen.

2. Click Run.

3. In the Open field, type cmd.

4. Click the OK button. This will bring up a command-line session.

5. Type java-version at the prompt and press Enter.

6. Verify that the Java Version is at least 1.02 or higher.

7. If your Java version does not met this standard, visit the Plug-Ins Installation Center. From there you will be able to download and install the latest version of the Java Run time Environment (JRE).

Note: Please contact your organization's IT Help Desk support group if you have any questions about installing the Java client on your workstation.

Managing Browser Cookies

Cookies are small text files that are stored on your PC by your browser. They can contain information such as your name or your list of completed sections.

You should delete cookies if:

• the cookie is corrupted,

• the information saved is not correct (e.g., sections are marked as completed but they are not, etc.), or

• you cannot launch a course.

If you use the Internet often, empty your temporary Internet files weekly (i.e. clean your cache) to prevent cookies from being corrupted. These cookies are cached only while you are visiting the site and are deleted from the cache when you close the session.

For Internet Explorer 5.0 – 5.5

1. Under the Tools menu, select Internet Options.

2. Under the Temporary Internet files section, click the Delete Cookies button.

3. To confirm deletion, click the OK button.

For Internet Explorer 6.0

1. Under the Tools menu, select Internet Options.

2. Under the Temporary Internet files section, click the Delete Cookies button.

3. Click the OK button.

4. Click Delete Files.

5. Select Delete all offline content.

6. Click the OK button.

7. Click the OK button.

To Delete Cookies in Netscape 7.1

1. From the Edit menu, select Preferences.

2. Double-click Privacy & Security.

3. Click Cookies.

4. Click Manage Stored Cookies.

5. Click Remove All Cookies.

6. Click Close.

7. Click OK.

System Performance Suggestions

In order to optimize your computer, clear the temporary files once a month along with these other maintenance items.

• Delete temp files from your Windows directory.

• Delete temp files from Netscape and Internet Explorer.

• Empty your recycle bin.

• Run Scan Disk or similar tool to scan your hard drive and correct any errors.